Effective date: July 25, 2026

A return authorization is required before any product is shipped back. Products returned without authorization are not accepted.

30-day request period

A customer must request return authorization within 30 calendar days after delivery. Approval is not automatic. Do not ship a return until Primeguard issues written return instructions and an R/A number.

Return eligibility

To qualify, a product must be unused, uninstalled, unaltered, complete, in resalable condition, and in its original packaging with labels, manuals, hardware, and accessories. Primeguard may request photographs or other information before authorizing a return and may inspect all returned products before issuing credit.

Non-returnable products

• Products returned without an R/A number or after the authorization expires.
• Installed, used, tested in service, contaminated, damaged, altered, relabeled, incomplete, or non-resalable products.
• Special-order, custom, made-to-order, discontinued, final-sale, or manufacturer-restricted products when identified before sale or where the supplier will not accept return.
• Products damaged because of improper handling, storage, packaging, installation, application, or return shipment.
• Freight, expedited shipping, duties, brokerage, accessorials, and other service charges, except when caused by a confirmed Primeguard error.

Restocking fee

Approved discretionary returns are subject to a 20% restocking fee. The fee does not apply when Primeguard confirms that it shipped the wrong product or when applicable law requires otherwise. Supplier or manufacturer return restrictions and charges may apply to special circumstances disclosed before authorization.

Return shipping

The customer is responsible for return packaging, insurance, and shipping costs unless Primeguard confirms that the return resulted from its shipping error. Collect or cash-on-delivery returns will be refused. The customer bears risk of loss until the authorized return is received and inspected.

Refunds and credits

After inspection, approved amounts will be credited to the original payment method or customer account, less applicable restocking fees, shipping charges, damage, missing components, or other authorized deductions. Processing time depends on inspection and the payment provider. Original freight is not refundable except for a confirmed Primeguard shipping error or as required by law.

Incorrect or damaged items

Contact Primeguard promptly and before installation. Provide the order number, item number, quantity, packaging and label photographs, and a description of the issue. Primeguard will provide return, replacement, carrier-claim, or other instructions based on the circumstances.

How to request an R/A

Email info@primeguardfiltration.com with the account name, order or invoice number, part number, quantity, reason for return, condition, and supporting photographs. Do not return the product until written authorization and shipping instructions are provided.