SHIPPING & FULFILLMENT
Carefully packed. Clearly communicated.
From parcel shipments to palletized freight, Primeguard supports practical fulfillment options for professional filtration buyers.
HOW ORDERS MOVE
A straightforward fulfillment process.
Order received
Product, account, and delivery details are reviewed.
Product verified
Availability and the appropriate fulfillment location are confirmed.
Packed securely
Items are prepared for parcel, freight, dropship, or approved collect service.
Tracking provided
Shipment details are shared when available from the carrier or supplier.
Shipping and delivery policy
Order processing
Primeguard normally begins processing accepted orders within 1–3 business days, Monday through Friday, excluding holidays. Processing time is not transit time. Supplier availability, dropship products, special orders, large orders, credit review, certificate review, export review, and freight arrangements may require additional time. An order is not ready for pickup until Primeguard confirms readiness.
Fulfillment locations
Orders may ship from Primeguard, a manufacturer, a distributor, or another supplier location. Products in one order may arrive separately and may have different carriers, tracking information, or delivery dates.
Domestic shipping
Small-parcel orders may ship by UPS or FedEx. Large, heavy, palletized, or oversized products may ship by LTL freight or another suitable service. Shipping charges may be calculated using live rates, quoted separately, or billed collect on an approved carrier account.
Collect shipments
A collect shipment requires a valid carrier account authorized for the delivery address. The customer is responsible for carrier charges, accessorials, reclassification, reweigh, address corrections, refused-delivery charges, storage, redelivery, and other carrier-assessed amounts.
Freight accessorials
Customers must identify residential, limited-access, liftgate, inside-delivery, appointment, and other special-service needs before shipment. Charges not identified during checkout may be invoiced after shipment.
International orders
International sales are prepaid and subject to approval. The purchaser must arrange pickup after readiness is confirmed and is responsible for shipping documents, freight, insurance, duties, taxes, customs, destination requirements, export compliance, and related costs.
Delivery estimates
Delivery and availability dates are estimates, not guarantees. Primeguard is not responsible for carrier, supplier, customs, weather, labor, security, force-majeure, or other delays outside its reasonable control.
Risk of loss
Unless a written quotation or mandatory law provides otherwise, risk of loss passes when the shipment is tendered to the carrier. Primeguard will reasonably assist with a carrier claim when appropriate.
Damage, shortage, or incorrect delivery
- Inspect packages and freight before signing when possible.
- Note visible damage, missing pieces, or pallet irregularities on the carrier receipt.
- Keep all packaging, labels, photographs, and delivery records.
- Report issues promptly to info@primeguardfiltration.com.
- Do not install, alter, or resell a disputed item before receiving instructions.