Effective date: July 25, 2026

Primeguard distributes filtration products. Unless Primeguard expressly issues its own written warranty, warranty coverage is provided by the applicable manufacturer.

Manufacturer warranty

Warranty scope, duration, exclusions, claim requirements, and remedies vary by manufacturer and product. Available written manufacturer terms control. The purchaser is responsible for reviewing those terms and maintaining invoices, installation records, maintenance records, operating data, and any other proof required for a claim.

Claim process

• Stop using the product if continued operation may cause damage or create a safety concern.
• Contact info@primeguardfiltration.com with the account name, invoice, product and manufacturer numbers, installation date, application, operating conditions, failure description, photographs, and requested records.
• Do not discard, alter, disassemble, return, or destroy the product until instructions are provided.
• Primeguard or the manufacturer may require return and inspection before deciding the claim.

Warranty remedy

If the manufacturer approves the claim, the remedy will ordinarily be replacement of the covered product rather than a refund, subject to the manufacturer’s written warranty and inspection. Primeguard does not guarantee claim approval or inspection timing and may not issue advance replacement unless separately agreed.

Common exclusions

Warranty coverage generally does not apply to incorrect selection or application; improper installation; contamination; misuse; neglect; abnormal operating conditions; unauthorized modification; improper storage; accident; normal wear; failure to follow maintenance or manufacturer instructions; or consequential equipment damage. Actual exclusions are determined by the applicable manufacturer terms and law.

Costs and downtime

Unless the manufacturer’s approved warranty expressly provides otherwise, removal, installation, diagnostics, labor, freight, travel, downtime, lost production, fluids, related components, and consequential costs are not covered by Primeguard.

No additional warranty

Product descriptions, cross-references, technical assistance, and sales communications do not create a Primeguard warranty unless expressly stated in a written warranty signed by an authorized Primeguard representative. Rights that cannot lawfully be disclaimed remain unaffected.